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GENERAL TERMS AND CONDITIONS

Effective Date: January 16, 2025

These General Terms and Conditions govern all bookings, services, and interactions with Spa Bronze DXB / Bronze Glow Personal Care Center L.L.C., located at G-6 Crystal Tower, Al Asayel Street, Dubai, UAE (hereinafter referred to as “Spa Bronze DXB,” “we,” “our,” or “us”). By booking a service or using our website, you agree to the following terms:

1. Booking Process

2. Eligibility & Age Policy

  • Services are available only to clients aged 18 or older.
  • Clients under 18 must be accompanied by a parent or legal guardian.
  • We reserve the right to request identification for age verification.

3. Payment Terms

  • Full payment is required at the time of booking using accepted methods such as credit/debit cards or other electronic payment options.
  • All prices are in AED and include applicable taxes unless stated otherwise.
  • Cash payments are accepted on-site, but must be made in full before the start of the treatment.
  • If payment is not completed, the appointment may be cancelled.

4. No Refund Policy

  • All purchases of services, packages, and prepaid sessions are final and non-refundable.
  • No refunds are issued for dissatisfaction, missed appointments, or changes of mind.
  • In exceptional circumstances, management may issue store credit at its sole discretion.

5. Cancellation & No-Show Policy

  • You must cancel at least 12 hours before your scheduled time.
  • Late cancellations and no-shows incur a 100% service fee charge.
  • Repeated violations may result in a ban on future bookings.

6. Cancellations by Spa Bronze DXB

  • We reserve the right to cancel or reschedule appointments due to unforeseen circumstances such as staff illness or equipment failure.
  • Affected clients will be offered either:
    • A rescheduled appointment, or
    • A full refund, processed within 15 working days.

7. Medical Disclosure & Client Responsibility

  • Clients must inform us of any skin conditions, allergies, recent surgeries, or health issues before undergoing treatment.
  • It is the client’s responsibility to consult a medical professional to confirm they are fit for treatment.
  • We reserve the right to refuse or stop treatment if there are visible health concerns or lack of disclosure.
  • Failure to disclose relevant health information releases Spa Bronze DXB from liability.

8. Feedback & Complaints

  • If you are dissatisfied, please notify a staff member immediately or contact [email protected] within 48 hours of your appointment.
  • We will investigate and respond promptly.
  • Claims submitted after 48 hours may not be reviewed.

9. Limitation of Liability

  • All treatments are performed by trained professionals; however, results may vary.
  • Spa Bronze DXB is not liable for any adverse reactions, injuries, or outcomes resulting from treatments.
  • To the maximum extent permitted under UAE law, our liability is limited to the amount paid for the specific service.
  • We are not responsible for indirect or consequential damages, such as loss of income or emotional distress, except in cases of gross negligence or willful misconduct.

10. Hygiene & Conduct

  • Clients must adhere to hygiene standards before treatments.
  • Any inappropriate, abusive, or disrespectful behavior towards staff will result in immediate termination of the session.
  • We reserve the right to deny service at any time.

11. Late Arrivals

  • Please arrive 10 minutes prior to your appointment.
  • Late arrivals may reduce your treatment time; the full fee still applies.

12. Packages & Gift Cards

  • Packages must be used within their validity period and are non-refundable.
  • Lost or expired gift cards will not be replaced or refunded.

13. Privacy & Data

  • Your personal data is processed in accordance with UAE data protection laws.
  • We do not share your information with third parties unless legally required.

14. Website Terms of Use

Permitted Use

You may use our website for lawful purposes only. You agree not to:

  • Engage in unlawful or fraudulent behavior
  • Disrupt the website or servers
  • Attempt unauthorized access to backend systems
  • Use bots, scripts, or scrapers
  • Upload harmful code or malware

Intellectual Property

All content on our website (text, images, logos, designs) is the exclusive property of Bronze Glow Personal Care Center L.L.C. or its licensors.
You may not reproduce, distribute, or modify any content without written permission.

External Links

Our website may link to third-party sites. We are not responsible for the accuracy, content, or security of external sites. Access them at your own risk.

Website Disclaimer

The Website is provided “as is” and “as available”. We make no guarantees of uninterrupted access or error-free functionality. We disclaim all warranties, including merchantability or fitness for purpose.

15. Amendments

We reserve the right to modify these Terms at any time.
Changes will be posted on our Website and Booking Site.
Your continued use of our services constitutes acceptance of the updated Terms.

16. Governing Law

These Terms are governed by the laws of the United Arab Emirates.
Any disputes shall be resolved exclusively in the courts of Dubai, UAE.

17. Contact Information

Operating Hours: Monday to Sunday, 10:00 AM – 7:00 PM (UAE time)
📍 Address: G-6 Crystal Tower, Al Asayel Street, Dubai
📞 Phone/WhatsApp: +971 58 553 8462
📧 Email: [email protected]
🌐 Website: spabronzedxb.com

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